HolacracyOne > Board > GCC > Tom Thomison

Tom Thomison

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  • Board

  • LCF Program Circle

  • General Company Circle

    • Role Affiliate Relationship Manager

      • Connecting internal and external roles with affiliate partners as appropriate to support activities of those roles, including managing the relationship with the affiliate partner in service of those activities
      • Identifying potential strategic partnerships with affiliates well-suited to supporting HolacracyOne's roles and initiatives
      • Establishing and maintaining relationships with affiliate partners

    • Role CRM

      • Facilitating the sale of event registrations for the organization's trainings and events within the pricing model established by Training Business
      • Monitoring the organization's systems and processes to maximize the capture of e-mail addresses into the CRM database
      • Maintaining the organization's CRM system and executing on all procedures and tasks necessary to properly administer web inquiries, leads, and contacts
      • Fielding inbound queries and dialog requests, and routing resulting opportunities appropriately within HolacracyOne
      • Creating and maintaining a knowledgebase of CRM-related known issues, known solutions, and FAQ's.
      • Publishing appropriate information from the knowledgebase in a manner easily-accessed by customers
      • Sending follow-up items to event participants, as specified by Training Business, provided that such items are directly related to the event content

    • Role Circle Member

    • Role Consulting Services

      • Supporting members of the Holacracy community in efforts to introduce Holacracy into organizations
      • Coordinating internal and external resources to sell and deliver implementation-related services and support tools
      • Negotiating & signing contracts to provide consulting services
      • Qualifying and scoping potential consulting projects
      • Building & maintaining relationships within client organizations

    • Role LCF Program Circle (Lead Link to CircleLCF Circle)

      • Creating a sub-circle to fill the role
      • Monitoring and responding to posts on the "Implementing Holacracy" CHP discussion forum
      • Creating and delivering business development support services for LCF client opportunities
      • Administering and governing the licensing program within the bounds of the overall program definition
      • Doubly-linking with all licensee organizations
      • Monitoring integrity of Holacracy-related services provided by licensee organizations and promptly resolving integrity issues
      • Proposing an overall Holacracy licensing program to the GCC (for professional consulting firms), including amendments when appropriate
      • Assisting LCF's with selling Holacracy support software

    • Role Lead Link

    • Role Software Account Manager

      • Adding and terminating accounts in the software product as customers subscribe or unsubscribe
      • Providing customer support to software product company admins
      • Assisting with software product sales efforts, including demonstrating the software and fielding inbound software subscription inquiries